Plants received in excellent condition,well packaged and labelled and delivered as promised.Very satisfied with all aspects of how order was dealt with.
What amazing service. The plants were in excellent condition and good specimens and arrived quickly and were extremely well packed. How clever to use cardboard coffee cups to protect the plants from damage whilst in transit.
In short impressed and very pleased.
Ordered a few plants from this website I have to say very impressed with the quality arrived in very healthy condition considering the hot weather. I will certainly use again
Just wanted to say how fantastic the service is from Ice Alpines. I ordered the alpines for a trough collection, and they were packed so carefully and brilliantly and the plants themselves way exceeded my expectations - brilliant value for money. Just take a look at the pictures they speak for themselves. Very very happy 10/10. I think this is the second review I have ever left on Google but I am moved by how lovely the plants are! Thank you very much you have made my day!
Definitely 5 star. The plants are the healthiest I have ever ordered by mail order. While communication was a little scant and despatch and delivery times need to be considered (but advised on site) - and slightly longer delay (a day or two tops) as to what would be expected this is made up for with the quality of the plants.
The plants themselves are also lovingly packaged by hand in mostly sustainable packaging.
It felt like you were purchasing from and supporting a small business.
Would definitely recommend!
Received some lovely Saxifrages today. Well packaged and labelled. The care instructions were really appreciated. I'll definitely re-order and recommend.
Healthy well priced unusual plants and especially well labelled. All arrived looking fresh with protective packaging and speedy delivery.Will def order again.
Have just received my first order and it was extremely well packed,the plants were in excellent condition and all labelled with detailed descriptions-will certainly use company again
Very impressed with this company. This was my first order with them, I received my order within 2 days and the quality of the plants and the way they were packed was first class.
Ordered a number of plants from Ice Alpines which arrived today. Excellent quality at very reasonable prices. Wouldn't hesitate to order again. Highly recommended.
Very good size plants and quality and very impressed with the way they were packaged, so arrived in good condition. Helpful to have a precise time slot for delivery.
I bought a range of plants from here and can’t recommend them highly enough. The quality of the plants are exceptional and service second to none. I actually live nearby and had mine hand delivered! The owners are so lovely and I would definitely buy from them again. Thank you so much!
I’ve had some bad experiences with mail order plants and viewed this transaction with trepidation. However the plants were in perfect condition and the way they were packed was unbelievable. The care that obviously went in to preparing the order was almost tangible. Well done to all concerned. Please accept my thanks for your effort. The only reason I’ve given 5 stars is because I couldn’t give six. Or ten!
I ordered a small collection which were very reasonable price. The plants arrived promptly in a firm cardboard box. On opening the box I found the plants in perfect condition due to the fact that they had been so well and carefully packed. Each plant base was surrounded with wet newspaper and were covered with ?coffee cartons which protected the plant heads. The plants were of a good size and some were in flower. They will be a great addition to my rock garden. I certainly would not hesitate to recommend this nursery.
The plants arrived less than a week after I ordered. They were beautifully wrapped - each plant had a protective cup over the top of it then individually wrapped in paper. Also each plant had a collar of damp newspaper round the stem. Plants lovely and healthy and now sit on my patio table so that I can enjoy the evening scent.
I love Ice Alpines. Their packaging is a work of art, plants always arrive in lovely condition, service is efficient, value for money excellent, and advice generously given. Highly recommended.
First class service. Ordered on 11th April and delivered by DPD (another excellent and reliable company) on 13th April.
Beautifully packaged and protected, all 18 plants undamaged and in excellent condition. Only problem is they make the rest of my alpines look a bit shabby.
Will definitely use the company again and can recommend without hesitation.
Ordered collection for sink garden 2.15pm Saturday, received lunch time Tuesday. Great service, very well packed and reliable courier. Plants look good, would recommend
Super service and constant updates about order and delivery. Plants arrived and we're so well packed, none were damaged. Great selection. Super excited to get them planted. Would definitely buy from again.
I received my order today (2 separate collections) having ordered from you in spring.
Again, I have received the most beautiful, healthy variety of stunning little plants. Opening your very well wrapped parcel is like Christmas. The love you put into them is abundantly clear.
I’ve ordered from a number of independent nurseries over lockdown, and you have provided the best service in terms of speed of delivery, contact, ease of order, quality of plants, packaging etc by a mile.
The plants I received earlier have flourished.
Totally recommend. :-)
Fabulous service, fabulous plants! Healthy plants arrived in good time, all packed well so no damage. Would definitely recommend Ice Alpines and wouldn't hesitate to use them again.
Having found their website and going through the pages of amazing Alpines they had on offer I placed an order. Unfortunately although the parcel appeared to be well packed it was not treated with the care it needed by UPS and the box arrived broken with much of its contents spilling out so unfortunately I had to return the parcel. I contacted Ice Alpines immediately to tell them of my experience and requested a refund. I would at this point highly commend Ice Alpines for their no quibble approach and I was refunded within minutes of me making them aware. Whilst the parcel may have not reached me intact I genuinely believe it was not the fault of how it was packed but instead poor handling but what I was really impressed with is the way Ice Alpines dealt with the issue so much so I have written this review. I will in the future place further orders with them because they have given me great confidence about them being a genuine good business and so wish them well.
L W
