Leak Tracers Direct

Tinjauan

Found my leak which other plumbers were not able to find! Very polite service with great communication. They also helped with my building repairs through insurance. Cannot recommend enough!
4 bulan yang lalu
My initial call was great, very helpful friendly lady answered my call and discussed the two properties which I called about. She promised someone would call me within 24 hours. I was called by an oddly rude man who was not at all interested in listening to what I had to say. He was aggressive and almost seemed irritated having to talk to me, and seemed extremely unsuited to a customer facing role. I am very much in need of a leak detection service for not one but two properties. This employee has made sure that the last company I will consider using is this one. One star as I am not given the option of giving zero stars.
5 bulan yang lalu
Leak Tracers Direct, we’re great from start to end in dealing with my queries and problems. I was faced with a number of hurdles with my insurance company and not having much knowledge in how to deal with insurance companies and claims, they took control and dealt with everything. They have an amazing and caring team that deal with each aspect of your claim. I was under time constraints but Roshan and Harry dealt with my claim in a very professional manner.I put my faith and trust in the company and they came up trumps. I would definitely recommend to my friends and family.
8 bulan yang lalu
We had a great experience with Leak Tracers Direct. Really good customer service with clear and concise communication throughout. They were able to deal with our Insurance Company which saved us a lot of undue stress and pain. We were really happy with the work that was completed and grateful for the assistance they provided. Highly recommended.
8 bulan yang lalu
I had a good experience with Leak Tracers Direct. They came in, got out, got the job done. The communication was good and the fact that they deal with the insurance on my behalf made the process smooth. Can't recommend enough.
8 bulan yang lalu
Leak Tracers Direct were very helpful when I called for help with a drip I could hear behind kitchen cabinets with no obvious source. They traced the leak with the least disruption possible. They also explained the full process and that they could handle the insurance claim via All Property Claims and really put my mind at rest that it would all be fixed. The remedial work was all done well and reimbursement was made quickly at the end of the process. Communication between different parts of the business/contractors (eg contractors turned up expecting to strip out a floor that I had already told the office had been removed by the drying contractor) and with customers could be improved (I had to chase a few things) but overall I was very happy to not have to deal directly with the insurance company, happy with the remedial work that was done, and with the prompt reimbursement of costs.
sekitar 1 tahun yang lalu
Very happy with all aspects of Leak Tracers Direct. Good building works undertaken and great communications all the way through. They took the pain of dealing with the Insurance company away which made the experience so much easier. I'd have no hesitation in recommending them. Thanks again!
sekitar 1 tahun yang lalu
My onboarding was appalling. The call with the surveyor who books the engineer was quite agressive, forcing me to decide where I think the leak was more likely to come from. I mean, if I knew, perhaps I wouldn’t require this service. He then put the phone down on me when mentioned he was confrontational. I will go elsewhere, not a great impression.
sekitar 1 tahun yang lalu
very polite lady picking up calls, but they are very slow missing appointments and never reply when they promised to call you back. Terrible service.
lebih dari 1 tahun yang lalu
Well pleased with the remedial work undertaken & the quick completion of the work despite the prolonged negotiation period with communication with our insurers. However, the settlement & reimbursement of costs was very satisfactory in all aspects. Happy to recommend this company.
lebih dari 1 tahun yang lalu
They came highly recommended and we weren't disappointed. I was most impressed by their fast and efficient negotiations with loss adjusters. They don't just know how the insurance business works, they know the individual characters who work in it! The actual building works process itself was efficient, and well executed. No problems unaddressed, no calls unanswered. I'd work with them again, but seriously hope we don't have to :)
lebih dari 1 tahun yang lalu
Leak Tracers Direct did a fantastic job of locating a leak in my property. It wasn't easy to find, but through a very methodical investigative process and the help of some handy infrared dye, they managed to find it.
sekitar 2 tahun yang lalu
The leak in our property required a lot of work, which frankly we would not have known how to deal with. All Property Claims made what could have been a very difficult process as painless as possible: from negotiations with the insurance company; detailing and planning the required works; and then carrying them out to a high standard. All in all a totally professional organisation aiming to get the best possible result for the client.
sekitar 2 tahun yang lalu
Thank goodness I hired this company when I had an escape of water from piping hidden behind walls in my bathroom. They were professional, courteous, knowledgeable and persistent in identifying my leak and then helping me with a very difficult insurance claim. Without them I have no doubt the insurance company would have squirmed it's way out of covering all the repairs required. They had people out quickly to identify the source of the leak and start the drying process to prevent further damage, while the insurance company dragged their feet every step of the way. I cannot emphasise enough how thankful I was to have their professional know-how representing me to the insurance company, especially Roshan who kept me informed every step of the way, while taking on the stressful and challenging task of liaising with the insurance company on my behalf. Excellent service and highly recommend them.
lebih dari 2 tahun yang lalu
Delighted with the professionalism and precision with which their detective found my leak under the kitchen units which was difficult to access due to structural joists. Took care of everything from A to Z in terms of the insurance claim - so the repairs to the water damage was free of charge for me. They recovered all my leak detection costs by making my insurance company cough up. Good to see my insurer having to pay for a change instead of just collecting premiums year after year.
lebih dari 2 tahun yang lalu
Omg i wish i had found them sooner. Everyone from this company was professional, efficient and knowledgeable. I dealt with Moez, Roshan and Louisa and i can not recommend them enough!
lebih dari 2 tahun yang lalu
My husband and I had a leak in our kitchen floor but could not locate it. It was quickly detected by the team and they promptly set up the repairs. The customer service was brilliant and our claim was handled with a lot of care. They kept us posted throughout reducing our stress greatly. I cannot commend them enough!
Sekitar 3 tahun yang lalu
Roshan and Moez were incredibly informative and helpful throughout the process. They answered our many questions and kept us up to date from start to finish. We had only just moved into a new house when we got a leek, and we would have really struggled without them. Great service!
Sekitar 3 tahun yang lalu
Leak tracers direct not only found my leak but also helped me with an insurance claim to sort out my floor and wall which was damaged. The claims manager was very persistent with the loss adjuster who was really slow. She kept me informed all the way. Their builders take a real pride in their job. A really skillful team and always happy to help.
Sekitar 3 tahun yang lalu
Rang to discuss tricky central heating leak problem. Their surveyor, Moez, was exceptionally helpful, knowledgeable and patient. He was able to explain everything clearly, offer options for dealing with the problem and dealt with everything we raised. Absolutely excellent service.
Sekitar 3 tahun yang lalu
Faultless service from start to finish I can’t thank you enough for taking the stress out of a very stressful situation. I had a leak under my bathroom floor which we just couldn’t locate but the team expertly found the issue, managed the claim with my insurer and arranged all the works to be completed. Excellent service! Highly recommend this company!
Sekitar 3 tahun yang lalu
From the very beginning we decided to use the service provided by Leak Tracers Direct it was simple, straightforward and very professional. i was particularly impressed with the workmanship of everyone involved in the reinstatement of my kitchen after and under floor leak had left extensive damage. I would highly recommend these guys for anyone that requires their services. From customer service at the office to the builders working on site everyone was truly a polite and courteous at all times.
Sekitar 3 tahun yang lalu
Total rip off - didn't find the leak, told us we didn't have one, leak was found later by plumber. They don't respond to calls after they've taken your money, tell you they will call back and never do. After demanding the inspection report from them, finally received it weeks later which they had forged our signature on. Avoid this company unless you want to be ripped off.
Sekitar 3 tahun yang lalu
Note: The following review was written due to our unhappy encounter with an engineer named Moez Kara who is working for the company rather than the company itself. We called up this company Wed morning based on raving good reviews on Google, as the night before we saw water leak through the corner which we shared the wall with the neighbouring flat. Moez called back Wed midday and we explained our situations. The leak has been known to affect both flats. There is also building insurance available covering the whole block of flats which adds to the complication of how inspection could/should be conducted and coordinated and the cost (we were quoted £400 for an investigation in one flat) recovered subsequently. We explained these but Moez seemed to hold different opinion that regardless of these information the search needs to be conducted in our flat ASAP. He left the contact for us to get in touch once we decide. Today (Friday) Moez called up again regarding whether we want to commission him with the leak detection work. We explained we are still in the process of talking to owner of the neighbouring flat and sorting out the process before we could continue and we need a bit more time. Moez didn't agree with our approach, insisted that the most sensible way was to conduct the search in our flat first while acknowledging that there is a possibility of NOT finding the source of leak WITHIN our flat. We don't think we could agree to that as our goal is to locate the leak (which could be from us or neighbour or even the communal pipe) rather than to simply conclude that the source of the leak was not in our flat (which is possible speaking to a few builders regarding when stuff was last used and having had two rounds of inspection already, one of which performed by a plumber). He accused us of "already made up the mind" which implied our explanation of needing a bit more time to manage the whole process flow was merely an excuse. His tone was arrogant and condescending as if he was speaking from a senior manager's perspective that we did not follow a simple standard SOP. He even claimed that "even if you come back to us later we would not be able to serve you as our thinking is fundamentally different". Usually in life there is more than one way of solving a particular problem. Specialists might have their preferred way of tackling issues but the fact that customers don't accept their suggestions doesn't mean that customers are stupid, but simply, the communication skills of talking to customers need to be improved massively. This 1 star review was given solely to Moez for his bad attitude aggravating potential customers and lack of communication skills. He might be knowledgeable and good at what he does but I wouldn't recommend dealing with him. If he has been assigned to you I would advise calling the company up and ask for someone else.
sekitar 3 tahun yang lalu
Reconstruction work hasn't begun yet but I have to say that All Property Claims (who own Leak Tracers Direct) has been incredible. They've worked so hard, Roshan in particular, chasing first the management company and freeholder, then the insurance company. We faced months of stonewalling where I would have been tearing my hair out if left to face it alone -- instead Roshan has torn hers out on our behalf, persisting until the claim was approved. They know exactly what they're doing and how to get results, allowing those of us who don't deal with insurance companies on a daily basis to get on with our day jobs. I whole heartedly recommend, this company has saved me hours and hours of frustration.
sekitar 3 tahun yang lalu
We recently moved back home having needed extensive repairs to our property from underlying water damage. Leak Tracers Direct quickly and effectively found the cause of the water damage to our home. They handled our claim directly with the insurer and managed the rebuild for us. We are very happy with the results, many thanks.
lebih dari 3 tahun yang lalu
I'm not usually one for reviews but I received probably the rudest, most arrogant calls I've ever had from one of their surveyors. Off the back of this didn't use this company so can't comment on anything to do with their work.
lebih dari 3 tahun yang lalu
They have expert technology and were able to locate my hidden central heating leak which was buried under my kitchen floor. If not for them I would have had to rip up my flooring all over the house searching for the leak. Instead they were able to pin point the exact location of leakage so I only had to dig up a section of the kitchen floor. They also dealt with my insurance claim and recovered all my costs. You'd be a fool not to use this company!
lebih dari 3 tahun yang lalu
This company was recommended to me by a tradesman who detected a leak in my flat. I approached them with some trepidation as it all sounded a bit too good to be true. In no time I was contacted by the Moez Kara (owner) who arranged to visit and survey the flat (site). Long story short, I took a leap of faith and have just signed off the job on time and to spec. So why haven't I given them 5 stars? Because if you are a little precious about your property and are likely to find dealing with a direct talking no nonsense refurbishment business stressful, perhaps they aren't the business for you. No one is rude but they are in the business of getting things done now now and if you can't keep up then too bad; added to which you have signed a contract that basically says they are doing it their way. So would I recommend them; yes definitely. The actually foreman I had on site was excellent and very easy to talk to and frankly once I had relaxed and let go of the reigns it all just happened. So pull your big boy (or girl) pants up and give them a go; just don't wear your pride on your sleeve.
Sekitar 4 tahun yang lalu
Super service, wish we had found and used them sooner. Very supportive from start to finish. The team members that we had contact with either direct or via email/phone were helpful and pleasant to deal with and took a lot of stress away by dealing directly with insurance companies and workmen. Thank you very much for your help! It made a very difficult situation a lot easier to manage with your support on board!
sekitar 4 tahun yang lalu
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